Support Center

Open the app, tap the "+" icon in the top right corner of the home page, and select "Add Device". Make sure the device is in pairing mode (indicator light blinking rapidly), then follow the on-screen instructions to complete the setup. If pairing fails, please confirm your phone is connected to a 2.4GHz Wi-Fi network and the device is close to the router.

A device going offline is usually caused by: 1) router power loss or network failure; 2) Wi-Fi password changed; 3) weak signal due to the device being too far from the router. Please first check if the router is working properly, then try restarting the device by unplugging and replugging it. If the issue persists, remove the device and pair it again.

On the device detail page, tap "..." in the top right corner, select "Share Device", enter the recipient's account (phone number or email), and send the invitation. Once the recipient accepts the invitation in the app, they can control the device together with you. You can also generate a sharing QR code for quick sharing.

On the login page, tap "Forgot Password", enter the phone number or email you used to register, and we will send a verification code to your phone or email. After verifying your identity, you can set a new password. If you do not receive the verification code, please check your spam folder or contact customer support for assistance.

Go to "Profile" → "Settings" → "Account & Security" → "Delete Account", and follow the prompts to complete identity verification before submitting the deletion request. Once your account is deleted, your personal data will be permanently removed and cannot be recovered. Please proceed with caution. If you have any questions, feel free to contact us first.